1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work more efficiently, to remember your preferences, and to provide information to the website owner about how the site is being used.
Similar technologies such as pixel tags, web beacons, and local storage may also be used and are covered by this policy.
2. How We Use Cookies
We use cookies for the following purposes:
Strictly Necessary Cookies
These cookies are essential for the website to function. They enable core functionality such as security, session management, and booking processes. You cannot opt out of these cookies as the website cannot function without them.
- Session cookies to maintain your booking session.
- Security cookies to prevent fraudulent use of our services.
- Load balancing cookies to ensure stable website performance.
Performance & Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting anonymised information. This helps us improve our website and services.
- Google Analytics — to track page views, session duration, and user behaviour.
- Heatmap tools — to understand how users navigate and interact with pages.
Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your preferred language or destination.
- Language and region preference cookies.
- Search preference cookies (e.g. last selected destination).
Marketing & Targeting Cookies
These cookies are used to deliver advertisements relevant to your interests and to track the effectiveness of our marketing campaigns. They may be set by us or by trusted third-party advertising partners.
- Facebook Pixel — to measure conversions from Facebook and Instagram ads.
- Google Ads remarketing tags — to show relevant ads to past visitors.
- Social media sharing cookies.
3. First-Party vs Third-Party Cookies
First-party cookies are set directly by citytours.ae. Third-party cookiesare set by our partners (such as Google and Facebook) when you interact with content or features on our site provided by those parties. Third-party cookies are governed by the respective third parties' privacy policies.
4. Cookie Retention
Cookies are either session cookies (deleted when you close your browser) or persistent cookies (stored on your device for a set period). The retention period varies by cookie type:
- Session cookies: deleted at end of browser session.
- Preference cookies: typically 1 year.
- Analytics cookies: typically 2 years.
- Marketing cookies: typically 90 days to 2 years depending on the platform.
5. Managing Cookies
You can control and manage cookies in several ways:
- Browser settings: Most browsers allow you to refuse or delete cookies through their settings. Please note that disabling cookies may affect the functionality of our website.
- Google Analytics opt-out: You can install the Google Analytics opt-out browser add-on.
- Advertising preferences: You can manage your ad preferences via Your Online Choices.
Instructions for managing cookies in popular browsers:
- Google Chrome: Settings > Privacy and security > Cookies and other site data
- Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
- Apple Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Privacy, search, and services > Cookies
6. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. We encourage you to review this page periodically. Continued use of our website after any changes constitutes acceptance of those changes.
7. Contact Us
If you have any questions about our use of cookies, please contact us at [email protected] or call +971 56 996 4924.